In 2019 shoppers in one European country began to 11 a large clothing chain after photographs of its factories appeared online. Sales fell by a fifth in three months. The company first said the pictures were unfair, then changed its story. Its 12 managers agreed to meet the workers' representatives, and after eight weeks of 13, a new agreement was signed. Analysts say the case shows how quickly a 14 can lose the trust it spent thirty years building. It also shows that ordinary customers now have far more 15 on big firms than they once believed.
A grocery store in Tainan has replaced paper price tags with small screens. Prices change three times a day. Fruit that is perfectly ripe in the morning is sold at a 16 by six o'clock, so that almost nothing is thrown away. The owner says the system was expensive, but the 17 in waste paid for it within a year. Customers are divided. Some enjoy hunting for bargains; others find the changing numbers stressful and say a shop should not feel so 18. The owner is now in 19 with two other stores that want to 20 the same system.
Questions 16–20
16
Apassion
Breceipt
Crequest
Dreduction
✔ 正確答案：(D) reduction
解析傍晚出售水果會給「折扣 reduction」。receipt 收據、request 要求皆不合；passion 是熱情，不能用 sold at a passion 表示賣價。
17
Aexpansion
Bexplosion
Creduction
Dentry
✔ 正確答案：(C) reduction
解析the ____ in waste 指浪費的「減少 reduction」。expansion 擴大、explosion 爆炸、entry 進入皆不合。