Dear Manager,
I am writing to say something good about one of your drivers, Mr. Chen, who drives the number 12 bus along Pacific Road.
Last Tuesday an elderly woman dropped her purse as she stepped off. Mr. Chen stopped the bus, ran after her in the rain, and handed it back before a single passenger complained about the delay.
He treats everyone with the same courtesy, and in the two years I have taken his bus he has never once been rude, even when the traffic is terrible.
Drivers hear about their mistakes often enough. I hope someone will also tell Mr. Chen that his passengers notice his goodness.
Yours sincerely,
Amy Ho
Green Park Library needs ten new volunteers.
You will read picture books to children aged four to seven. We ask you to commit to at least eight Saturdays, because young listeners need familiar faces. Bold or shy, young or old, everyone is welcome, but please be reliable.
Call 02-8899-1234 or leave your name at the front desk.
Is a bold voice the mark of a good leader? A team in Canada followed forty small companies for three years. The loudest managers won attention early, but the firms that grew fastest were run by quiet people who listened more than they spoke.
These leaders shared three habits. They admitted their mistakes in public, they praised staff by name, and they kept small promises, such as answering an email on the same day.
The study does not claim that a coward makes a good boss. Courage and discipline are still needed. What it suggests is that modesty and courage can live in the same person.
A parenting magazine asked 600 parents which quality they most want to pass on to their children.
| Quality | Fathers | Mothers |
|---|---|---|
| Honesty | 36% | 34% |
| Patience | 16% | 27% |
| Diligence | 33% | 18% |
| Courtesy | 15% | 21% |
Half of the parents had more than one child. Each parent chose one quality only. The survey was carried out online last autumn.