In 2019 shoppers in one European country began to (11) a large clothing chain after photographs of its factories appeared online. Sales fell by a fifth in three months. The company first said the pictures were unfair, then changed its story. Its (12) managers agreed to meet the workers' representatives, and after eight weeks of (13), a new agreement was signed. Analysts say the case shows how quickly a (14) can lose the trust it spent thirty years building. It also shows that ordinary customers now have far more (15) on big firms than they once believed.
A grocery store in Tainan has replaced paper price tags with small screens. Prices change three times a day. Fruit that is perfectly ripe in the morning is sold at a (16) by six o'clock, so that almost nothing is thrown away. The owner says the system was expensive, but the (17) in waste paid for it within a year. Customers are divided. Some enjoy hunting for bargains; others find the changing numbers stressful and say a shop should not feel so (18). The owner is now in (19) with two other stores that want to (20) the same system.